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Common FAQ's

How do I register my card?
Before you can register your card you must use your card at least once to collect points at any Genius outlet. You can register your card online. Please visit https://genius.mcr-symphony.net/Sheffield.aspx . Select the option to 'Register'

How can I find my card number?
To register your card you will need your 16 digit card number. To obtain your card number, please firstly use your card when making a purchase and retain the receipt. The 16 digit card number is printed on the receipt and can be used for registratio

I've lost my Account Card, What should I do?
If you have lost your Account Card please visit the Account Card screen, find your lost card in the list of your Account Cards and set the card as lost using the 'Mark as Lost' button. Your card will now be marked as lost and will be unusable. Remem

Can I check how many points I have accrued?
The cardholder can view their card balance online by logging into their validated account via https://rewards.sheffield.ac.uk/rewards. The points from your transaction and total live points balance will also be printed on each till receipt.

How can I obtain an Genius Loyalty Card?
You can pick up a reward card from any Genius outlet on campus and in the residences, displaying the Genius logo. The Genius Reward card does not need to be registered prior to use, but you cannot redeem points until you have registered you

Can you transfer points between cards?
Points cannot be transferred to another account. However if you lose your card you can pick up another card and this can be put onto your account, so the points can be redeemed through your new card.

Are there any restrictions on the use of my Loyalty Card?
▪ Points cannot be collected in any location against restricted products. ▪ Loyalty points cannot be earned on cash back - only on product purchases. ▪ Points cannot be accrued against private functions. ▪ Points cannot be

How do I redeem the points I've collected?
At the point of payment, inform the cashier that you wish to redeem your points and put your card in the reader; these will then be deducted from your balance to cover the full cost of the transaction* if there are enough points on the account.

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